Support Policy for Jashore Spare Gear
Availability:
- Customer support is available 7 days a week, from 9 AM to 7 PM Bangladesh Time. Our support team can be reached through multiple channels, including phone, email, and live chat on our website.
Expert Assistance:
- Our support team consists of knowledgeable and passionate motorcycle enthusiasts and technicians. They are trained to offer professional advice, troubleshooting help, and guidance on selecting the right parts for different motorcycle models.
Response Time:
- We strive to respond to all customer inquiries within 24 hours. More complex issues or inquiries requiring detailed technical assistance may take longer to resolve.
Technical Support:
- For technical queries related to the fitment, installation, or compatibility of our bike parts, customers can consult with our experts. We offer step-by-step guidance either over the phone or via video calls, ensuring that our customers can install or use their purchased parts correctly.
Warranty Claims:
- Support for warranty claims is available, and the process is facilitated by our team. Customers need to provide proof of purchase and details of the issue. Our team assists in evaluating the claim and guiding the customer through the warranty fulfillment process.
Order Support:
- Support regarding order status, delivery tracking, and modifications to orders (such as cancellations or changes in the order) is readily available. Customers are encouraged to contact support as soon as possible with any order-related queries.
Feedback and Suggestions:
- We actively encourage feedback and suggestions on how we can improve our services. This can be done through our website or directly via email. All feedback is reviewed, and where appropriate, changes are implemented to enhance our services.
Escalation Process:
- In case a customer’s issue is not resolved satisfactorily, an escalation process is in place. Customers can request that their concern be forwarded to higher management for further review.
Multilingual Support:
- To cater to a diverse customer base, support is available in both Bengali and English, ensuring clear communication and understanding.
Post-Support Follow-Up:
- After a support case is closed, we conduct follow-ups to ensure that the solution provided was effective and that the customer is satisfied with the service received.
This comprehensive Support Policy at Jashore Spare Gear is designed to ensure that all customers receive the help and information they need in a timely and efficient manner, reinforcing the company’s dedication to customer satisfaction and ongoing support.
Why Choose Us?
For the past two years, we have specialized in offering authentic Motorcycle Parts and Accessories. We introduce the premier destination for purchasing Motorcycle Parts on the web in Bangladesh. Opting for our platform to acquire Motorcycle Parts assures you of a wise choice, where customer esteem is our top priority.